Forum Session

Incorporating Patient Perspectives in Measuring Quality and Value
March 13, 2015


Lisa Sprague, MBA


Health care payers, including the Centers for Medicare & Medicaid Services (CMS), states, and private payers, are all moving in the direction of paying for value rather than volume. The value calculation requires measuring health care quality, and the patient experience of care has become an important component of the process. Patient experience data are now solicited largely through surveys, but other approaches included goal-oriented care planning, shared clinical decision-making, and communication via the electronic health record are in development. While measures and tools continue to evolve, provider payment and delivery system design already are affected. At this Forum session (a follow-up to a November 2014 meeting on the development of patient-centered efforts in the context of health reform), speakers examined ways in which CMS is taking a leadership role in driving quality improvement and involving patients in all levels of measure development and use. In addition, speakers addressed the patient and clinician perspective on current and proposed approaches.


Kate Goodrich, MD, MHS (bio)
Director, Quality Measurement and Health Assessment Group, Center for Clinical Standards and Quality, Centers for Medicare and Medicaid Services

Donna Cryer, JD (bio)
President and Chief Executive Officer, Global Liver Institute

Frank Opelka, MD (bio)
Executive Vice President of Health Care and Medical Education Redesign, Louisiana State University Health System & Medical Director of Quality and Health Policy, American College of Surgeons

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