John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
50 Stanford Street, 9th Floor
Boston, MA 02114
Susan Edgman-Levitan, PA, is executive director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital (MGH). Before joining MGH, she was the founding president of the Picker Institute. She is a lecturer in the Department of Medicine at MGH and an associate in health policy at Harvard Medical School. A constant advocate of understanding the patient’s perspective on health care, Ms. Edgman-Levitan has been the co-principal investigator on the Harvard Consumer Assessment of Healthcare Providers and Systems (CAHPS) study from 1995 to the present and is the Institute for Healthcare Improvement Fellow for Patient- and Family-Centered Care. She is an editor of Through the Patient’s Eyes, a book on creating and sustaining patient-centered care, as well as The CAHPS Improvement Guide and has authored many papers and other publications on patient-centered care. She is a co-author of the Institute of Medicine 2006 report The Future of Drug Safety: Promoting and Protecting the Health of the Public.
Ms. Edgman-Levitan serves on several boards and national advisory committees, including the Foundation for Informed Medical Decision Making, the National Patient Safety Foundation, the National Health Services Corps Advisory Council, and the Patient-Centered Primary Care Collaborative, and is a member of the Lucian Leape Institute. She is a graduate of the University of Michigan and the Duke University Physician Assistant Program, where she received the Distinguished Alumni award from the program and was inducted into the Duke University Medical Center Hall of Fame in 2004. Ms. Edgman-Levitan was awarded the 2007 Leadership and Innovation award from the Center for Information Therapy.